In this article, you will be able to find information on the following:
How to manage your subscriptions.
How to download and pay invoices.
How to change your credit card for payments.
To manage your subscription on Umbraco Cloud, go to the menu in the top right corner and select "Organization".
You will see an overview of your organization on Umbraco Cloud. From here you can see the information about the organization.
To see the subscriptions running under your organization click on "Subscriptions" in the side menu
To change your payment method on Umbraco Cloud, go to your organization and select "Payment Methods" in the left side menu.
On this page, you can see the credit cards you have already added or you can add a new one.
Once a credit card has been added it will show up in a drop-down when creating new projects. You can also change the payment method for a specific project from here.
In some cases, you might need to change the credit card information on the Umbraco Cloud Organization.
Sometimes, it is not possible to remove a credit card from the organization right away. This is because it needs to be removed from the project first. To do this, you need to visit the payment section of the project which you can find through the following URL:
'https://www.s1.umbraco.io/project/{project-alias}/payment'.
On Umbraco Cloud, we are sending out one single invoice with all the projects that you are paying for via email every month.
You can view the invoices for your projects under your organization in the Payment History section. From here you can see the following for each invoice:
The payment number
The total amount paid
When the invoice was created
The due date
The status of the invoice
It is also possible to download the invoice. When downloading an invoice for a given month, the invoice will contain all the projects that you were paying for during the month.
Soon all remaining customers will be migrated to the new subscription and billing engine on Umbraco Cloud. Below you find the most frequently asked questions about migration.
The migration of Umbraco Cloud subscriptions from shop.umbraco.com to the new subscription and billing engine on Umbraco Cloud will start on September 4, 2023. The migration will be performed in batches in close collaboration with our payment provider to ensure the subscriptions are moved correctly.
The process will be handled automatically, no action is required on your end.
You can find documentation on how the new subscription and billing engine works in the Organizations documentation and Payments documentation.
When we refer to the old shop (or old billing engine), we mean subscriptions handled on shop.umbraco.com. The new subscription and billing engine is integrated directly into the Umbraco Cloud portal.
The new shop exists within the Umbraco Cloud portal and can be found in the organization view.
The subscription will be connected to an organization on Umbraco Cloud.
You will only be charged once a month and can find information about invoices and credit cards under your organization.
Inviting other users or non-users to your organization in the Organization is possible under the Members item.
Invoices in the new shop are sent directly via email and you can download invoices in your organization, under Payment History.
If you need the old invoices, please reach out to contact@umbraco.com.
The information can be changed in your Organization under the Information item.
The name of the organization can be changed by reaching out to contact@umbraco.com.
Currency is based on the country that the Organization has put in. To change this reach out to contact@umbraco.com.
