Configuring Abandoned Carts Notification

Learn how to configure the abandoned cart notification.

Available from Umbraco Commerce 16.1.0

Abandoned Cart Recurring Background Job

The abandoned cart recurring background job automatically sends reminder emails to customers about items left in their shopping carts. To configure it, follow these steps:

1. Go to Store Settings in your admin dashboard.

2. Select the store you want to configure.

3. Navigate to the Cart Settings section.

4. Choose your Abandoned Cart Email Template. If the email template is not set, no notification will be sent; however, webhooks can still be triggered.

5. Set the number of minutes that a cart must be inactive before it is considered abandoned. If the value is 0, the abandoned cart detection is disabled.

6. Enter the landing page URL where customers will be redirected when they click the links in the abandoned cart email.

7. Click the Save button to apply your changes.

store notification settings

The advanced settings can be configured in the appsettings.json file:

{
    "Umbraco" : {
        "Commerce": {
            "AbandonedCartNotifier": {
                "Enable": true, // Optional. Set to false if you want to disable the recurring background job
                "FirstRunTime": "", // Optional
                "Period": "1.00:00:00", // Optional
                "NotificationBatchSize": 20, // Optional
            }
        }
    }
}

The appsettings.json section supports the following keys:

Key	Description
Enable	Enable this feature.
FirstRunTime	The time to first run the scheduled cleanup task, in crontab format. If empty, runs immediately on app startup.
Period	How often to run the task, in timespan format. Defaults to every 24 hours.
NotificationBatchSize	The number of abandoned carts processed each time the job is run.

Abandoned Cart Webhook

A new webhook called Cart Abandoned has been added. It is triggered when the Abandoned Cart Recurring Background Job detects any abandoned carts. The POST payload will look like this:

{
  "orderIds": [
    "8b2cfad6-a0eb-4b87-ad86-019768ad1308",
    "95aa34bd-8a01-45a4-9492-019768ac6c61",
    "db9a2cc5-621a-40a3-9fab-019768a79d0a"
  ]
}

Abandoned Cart Conversion Rates Widget

The widget shows how many notified abandoned carts are recovered through completed purchases, reflecting your store’s abandoned cart conversion rate.

Abandoned cart conversion rates widget