Issue Refunds
This page guides you through the steps to issue a refund for a captured order using Umbraco Commerce.
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This page guides you through the steps to issue a refund for a captured order using Umbraco Commerce.
Last updated
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To refund an order, follow the steps outlined below:
Go to Settings in the Umbraco backoffice.
Open the Commerce section.
Select your store from the Stores section.
Go to Orders.
Select the order that you want to refund.
Click Refund Payment on the Order Details page.
Fill in the fields in the Order Refund modal:
Order Lines section (only available if partial refunds are enabled): Enter the quantity you want to refund from each order line.
Restock Products toggle: This is a flag that tells Umbraco Commerce to restock the refunded products.
Refund Amount textbox: Displays the amount that will be refunded. Its value is auto-populated, but you can enter any positive number smaller than the refundable amount.
Refund button: Clicking on this button will issue a refund with the Refund Amount above.
Refund All button: Clicking on this button will issue a refund for the remaining refundable amount of the order.
Click on the Refund button to refund the desired amount or the Refund All button to refund the full refundable amount (only available if partial refunds are enabled).
Find the refund history by clicking on the information icon at the top-right corner of the Payment Details section.
