Troubleshooting Installs
Use the checklist in this article to verify your Umbraco Engage installation.
Last updated
Use the checklist in this article to verify your Umbraco Engage installation.
Last updated
If you have problems with Umbraco Engage setup or configuration, this checklist is for you. Verify you installed the Nuget package Umbraco.Engage into your Umbraco website.
After logging in to Umbraco, you can see the Engage section next to the other main sections in the Umbraco backoffice.
If you cannot see this, please check if your Umbraco user or user group has access to the Engage section.
When editing a page within Umbraco, you should be able to see the following Content App on the top right of the page:
If you cannot see this, please check if your Umbraco user or user group has access to the Engage section.
Is the Umbraco Engage Cockpit tool visible on the front end of your site after logging into Umbraco?
No? Ensure you have added the Cockpit Partial view in your main template.
Can you see client-side data such as scroll depth & total time on pages in analytics or the cockpit?
No? Ensure you have added the client-side tracking script in your main template.
Go to a form and add a new question. Do you see this option?
Go to Engage -> Settings -> Create a new goal. Do you see the following option called Umbraco Forms Submission?
If you see both options, this has been configured correctly. If not, ensure that your development team has installed the additional Umbraco Engage UmbracoForms NuGet package.
Edit a page and go to the Content App marked Analytics or Engage -> Analytics from the top navigation.
Are you able to see analytical data? If not then you need to wait 24 hours for today's analytics to be collected and reported.
Do you only see in the Location tab of Analytics?
This means that additional configuration is required. Get in touch with a developer, as they need to work to set up and track visitor locations by country and city.
Once set up, you will see analytics for countries like this below:
Confirm that the IP of your company/office building has been set to be excluded from Umbraco Engage. This is done to ensure it is excluded from tracking and reporting, along with anyone else who is a content editor of the website.
You can check your IP by Googling for What is My IP. Ensure it is in the list of IPs by navigating to Engage -> Settings -> IP Filters.
To ensure that Umbraco Engage can interact with the visitor from the first page, reload the page as soon as the Cookie consent is approved. This enables showing personalized variants on the landing page which requires consent. More info on how to do this can be found at the bottom of the tracking a visitors initial pageview article.
If you have performed all the steps and do not see Analytics data within Umbraco Engage there are a handful of additional steps to take. Please work with a developer to check the following technical steps.
Open your website in a browser with the browser developer tools open.
Refresh the page while the developer tools are open.
Look for a POST request being made to umbraco/engage/pagedata/ping in the Network Tab of requests
Only 'real' visitors will be tracked and any information we determine to be from a bot is discarded. The following steps are taken to report a page view:
DeviceDetector.NET will assess if the visitor is a bot or a 'real' visitor.
If it is a 'real' visitor the page will send a POST request to umbraco/engage/pagedata/ping and record a visit.
If they are deemed a bot, they will not make this request and no page view will be tracked
If the POST request still does not happen, reach out via support.
